Shipping policy

Shipping Areas

We ship within mainland France as well as to the following European Union countries:

Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, and Sweden.

⚠️ Certain countries or specific regions may not be available depending on carrier logistical restrictions or automatic shipping settings within Shopify.

Preparation Time

We do our best to prepare and ship your orders within 24 hours.

Shipping Methods

We offer several delivery options:

• Mondial Relay — pickup point delivery

• Colissimo — home delivery

• Colissimo — pickup point delivery

• Chronopost Classic — home delivery

• Chronopost Relais — pickup point delivery

Shipping Costs

• Free shipping on orders over €50.

• Below this amount, shipping costs are calculated automatically at checkout, depending on the selected carrier.

Estimated Delivery Times

Average delivery times in France are as follows:

• Colissimo: 2 to 4 business days

• Mondial Relay: 3 to 5 business days

• Chronopost: 1 to 2 business days

European Union

• Standard delivery: 3 to 8 business days

These delivery times may vary depending on the period (holidays, promotions, etc.).

Order Tracking

All shipments include a tracking number.

You will automatically receive your tracking link as soon as the parcel is handed over to the carrier.

Delivery Issues

In case of a lost, damaged, or unusually delayed parcel, please contact us at: avtentykastudio@gmail.com

We will respond as soon as possible.